Terms & Conditions
Last Updated: October 2026
Welcome to The Ordinaary. By accessing or using our website, you agree to these Terms & Conditions.
Please read these terms carefully before using our website or placing an order.
1. About Our Business
The Ordinaary is an independent online retailer.
The Ordinaary is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.
Product names, trademarks, logos, and brand names displayed on our website belong to their respective owners and are used solely to identify products offered for sale.
2. Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You may not use the website in a way that could damage, disable, overburden, or interfere with the operation or security of the website.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, pricing, and availability information.
However, product packaging, colors, labels, and other product details may change from time to time.
We do not guarantee that all website content will always be completely current, accurate, or free from errors.
4. Prices and Availability
Prices and product availability may change without notice.
We reserve the right to correct pricing, product information, or availability errors.
If an error affects an order you have placed, we may contact you before processing the order or cancel the affected order and provide an appropriate refund where applicable.
5. Orders
When you place an order, you are making a request to purchase the products selected at checkout.
An order may be subject to verification and acceptance.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving suspected fraud, inaccurate information, inventory issues, or pricing errors.
6. Payment
Payment must be successfully authorized before an order can be processed.
Payment transactions may be handled by third-party payment providers.
7. Shipping
Orders are generally processed within 1–3 business days after payment is confirmed.
Standard delivery typically takes 3–7 business days after shipment.
Shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Please refer to our Shipping Policy for additional information.
8. Returns and Refunds
Eligible returns may be requested within 60 days of receiving an order, subject to the conditions described in our Return & Refund Policy.
Once an eligible returned item has been received and approved, the refund will be processed within 7 business days.
Please review our Return & Refund Policy for complete details.
9. Intellectual Property
Website content, including original text, graphics, design elements, and other materials created for The Ordinaary, may be protected by applicable intellectual property laws.
Third-party trademarks, brand names, product names, and logos remain the property of their respective owners.
10. Third-Party Brands
Products displayed on our website may be manufactured or marketed by third-party brands.
The presence of a third-party brand or product on our website does not by itself indicate that The Ordinaary is affiliated with, authorized by, sponsored by, or endorsed by that brand.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, security, or practices of third-party websites.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access to the website.
13. Limitation of Liability
To the extent permitted by applicable law, The Ordinaary will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.
Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will become effective when the updated terms are posted on this page. The “Last Updated” date will be revised accordingly.
15. Contact Us
If you have questions about these Terms & Conditions, please contact:
The Ordinaary
8478 Waterford Avenue
Tamarac, FL 33321
United States
Email: [email protected]
Phone: +1 (954) 505-6170
Independent Retailer Disclosure
The Ordinaary is an independent online retailer.
The Ordinaary is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.
All product names, trademarks, and brand names belong to their respective owners and are used solely to identify the products offered for sale.