Privacy Policy

Last Updated: October 2026

The Ordinaary respects your privacy and is committed to protecting the personal information you provide when using our website.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Name

  • Email address

  • Billing and shipping address

  • Telephone number

  • Order and transaction information

  • Information you provide when contacting customer support

  • Website usage and technical information

Payment information may be processed by third-party payment providers. We do not need to retain complete payment card information when it is handled directly by those providers.

2. How We Use Information

We may use information we collect to:

  • Process and fulfill orders

  • Provide shipping and delivery updates

  • Process returns and refunds

  • Respond to customer inquiries

  • Provide customer support

  • Maintain and improve our website

  • Prevent fraud and unauthorized transactions

  • Comply with applicable legal obligations

  • Send marketing communications where permitted and where you have provided appropriate consent

3. Marketing Communications

If you subscribe to marketing communications, we may send information about products, promotions, or updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the user experience.

You may be able to manage certain cookie preferences through your browser or available website settings.

5. Third-Party Service Providers

We may use third-party service providers to help operate our website and business, including services related to:

  • Payment processing

  • Website hosting

  • Shipping and delivery

  • Order management

  • Analytics

  • Customer support

  • Email communications

These providers may process information as necessary to provide their services.

6. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or other forms of privacy-related assistance.

To make a privacy-related request, please contact us using the information below.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

The Ordinaary
8478 Waterford Avenue
Tamarac, FL 33321
United States

Email: [email protected]
Phone: +1 (954) 505-6170

The Ordinaary is an independent online retailer and is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.