Contact Us

We’re here to help with questions about your order, shipping, returns, refunds, and products.

Customer Support

If you have a question or need assistance, please contact us using the information below.

Email: [email protected]
Phone: +1 (954) 505-6170

We recommend including your order number when contacting us about an existing order so that we can assist you more efficiently.

Order Questions

For questions about an order, please include:

  • Your order number

  • The email address used to place the order

  • A brief description of your question or issue

Shipping Questions

For shipping-related questions, please refer to our Shipping Policy.

Orders are generally processed within 1–3 business days after payment is confirmed. Standard delivery typically takes 3–7 business days after shipment.

Returns & Refunds

Returns may be requested within 60 days of receiving your order, subject to the conditions described in our Return & Refund Policy.

Once an eligible return has been received and approved, the refund will be processed within 7 business days.

Business Information

The Ordinaary
8478 Waterford Avenue
Tamarac, FL 33321
United States

Email: [email protected]
Phone: +1 (954) 505-6170

Independent Retailer Disclosure

The Ordinaary is an independent online retailer.

The Ordinaary is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.

All product names, trademarks, and brand names belong to their respective owners and are used solely to identify the products offered for sale.