Shipping Policy
Last Updated: October 2026
Thank you for shopping with The Ordinaary. We aim to process and ship your orders as quickly as possible.
Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing before your order is shipped.
Orders are generally processed during regular business days, excluding weekends and holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
After your order has been shipped, standard delivery typically takes 3–7 business days.
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.
Shipping Rates
- Orders of $14.99 USD or more: Free standard shipping.
- Orders below $14.99 USD: A flat shipping fee of $5.99 USD applies.
The applicable shipping charge will be displayed at checkout before the order is completed.
Tracking Information
Once your order has shipped, tracking information will be provided when available.
Please allow some time for the carrier’s tracking system to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible at:
Email: [email protected]
Phone: +1 (954) 505-6170
We will make reasonable efforts to assist with address corrections before an order is shipped. Once an order has shipped, we may not be able to change the delivery address.
Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.
If your tracking information indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier first and then contact us for assistance.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package and products.
We will review the information and assist you with the appropriate resolution.
Contact Us
If you have questions about shipping or your order, please contact us:
The Ordinaary
8478 Waterford Avenue
Tamarac, FL 33321
United States
Email: [email protected]
Phone: +1 (954) 505-6170
The Ordinaary is an independent online retailer and is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.