Return & Refund Policy

Last Updated: October 2026

We want you to be satisfied with your purchase. If you need to return an eligible product, please review the policy below.

60-Day Return Period

You may request a return within 60 days of receiving your order.

To request a return, please contact us at:

Email: [email protected]
Phone: +1 (954) 505-6170

Please include your order number and the reason for the return.

Return Conditions

Returned products should, where applicable:

  • Be in their original condition.

  • Be unused and suitable for resale.

  • Include the original packaging and product components where possible.

  • Be accompanied by the relevant order information.

Certain products or orders may not be eligible for return where applicable law or the nature of the product prevents a return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging when applicable.

We will review the information and provide instructions for the next steps.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

If the return is related to a damaged, defective, or incorrect item, please contact us before returning the product so that we can provide appropriate instructions.

Refunds

Once the returned product has been received and approved, your refund will be processed within 7 business days.

Refunds are generally issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Non-Refundable Costs

Where applicable, original shipping charges or other fees may not be refundable unless required by applicable law or the return is due to an error on our part.

Exchanges

If you need a different product, please contact us. Depending on product availability, we may assist you with an exchange or recommend returning the original order and placing a new order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.

Contact Us

For return or refund questions, please contact:

The Ordinaary
8478 Waterford Avenue
Tamarac, FL 33321
United States

Email: [email protected]
Phone: +1 (954) 505-6170

The Ordinaary is an independent online retailer and is not owned by, operated by, affiliated with, or endorsed by The Ordinary or DECIEM.